Refund Policy

Gumroad memberships renew automatically at the monthly, quarterly or yearly interval you select until you cancel renewal. Cancelling renewal normally stops future renewals while access continues until the end of the current paid period. It does not automatically refund a payment. Refund requests are handled separately and can lead to earlier deactivation under the refund policy. Check your actual Gumroad order or subscription information for your billing interval and cancellation instructions.

You may request a refund for an activated DrawMind web membership purchased through Gumroad. The daily rate is the amount actually paid for the current billing period divided by the total number of days in that period. Charges are counted by calendar day from and including the activation date, including days when you do not use the membership, through the day staff actually deactivate it, including that day. Staff review the order and dates to determine the final refund amount; it cannot exceed the amount actually paid for that billing period.

Within 48 hours of receiving a refund request for an activated Gumroad membership, we will review it and deactivate the membership. This period includes weekends and public holidays. It is not a promise that refunded money will arrive within 48 hours. Review, deactivation, refund submission and receipt of funds are separate steps.

DS Reports does not charge an additional refund-processing fee. Any treatment of fees charged by the payment provider or bank must be checked for the actual transaction. Refunds require human review; an AI assistant cannot approve them. This policy does not limit any mandatory rights that apply to your purchase.

Coin packs purchased for the DrawMind prediction game are non-refundable once delivered to your account, except in these cases:

• Failure to deliver coins after successful payment (contact support within 7 days)
• Duplicate or accidental charge (within 30 days)

Coins are an in-app virtual currency. They are not redeemable for cash, not transferable between accounts, and have no value outside the DrawMind game.

In-app cosmetic items (badges, themes, decorations, hints, second chances) are non-refundable once applied to your account or used in the game.

PDF reports are purchased separately from DrawMind memberships; neither purchase includes the other. Gumroad delivers purchased PDFs automatically by email. Each PDF is a fixed snapshot for the stated version and coverage period and does not include future draw-data updates. Before paying, check the selected product’s lottery, coverage years, file language, included files and final price.

If a PDF has been delivered correctly and has no file problem, a change of mind alone is not eligible for a refund. Duplicate charges, delivery of the wrong file, or a damaged file that cannot be resolved by replacement or repair are handled for refund after human verification. This policy does not limit any mandatory rights that apply to your purchase.

Memberships paid for with Telegram Stars are activated automatically after successful payment. Quarterly, yearly and first-month promotional Stars purchases are one-time purchases. Do not assume that a standard monthly Stars plan renews automatically; check the actual order. Stars refund requests require human review, and a proportional partial refund is not promised. The Gumroad activation and refund rules do not automatically apply to Stars purchases.

For human help with an order or refund request, contact support@dsreports.com. Provide only the information needed to identify the purchase and explain the issue. For membership issues, include the email registered with your DrawMind account when needed for matching. Do not send passwords, verification codes or full payment-card details. The activation and refund-handling timeframes above are not a general support-response guarantee.

To help identify a refund request, include the product and payment channel, the order or transaction identifier if available, the purchase date and a short explanation of the issue. Staff may ask for the minimum additional information needed to verify the order. The 48-hour review and deactivation window applies to activated Gumroad web-membership refund requests. Refund submission and the arrival of funds are separate from deactivation; any payment-provider or bank processing time must be checked for the transaction. No general refund-arrival deadline is promised here.

Filing a chargeback or payment dispute with your bank or card provider without first contacting our support team may result in suspension of your account pending investigation. We can almost always resolve issues directly — please reach out first.

Refund decisions are made by staff under the applicable product and payment-channel rules in this policy. Where mandatory local rights provide additional protection, those rights take precedence. Nothing in this policy limits an applicable right to use the payment provider’s dispute process.

Email: support@dsreports.com

Operator: DSReports / DrawMind